Terms & Conditions
Last updated: 26 Sep 2025
These Terms & Conditions (Agreement) govern website, branding, local SEO and paid ads services (Services) provided by Studio Ecks (we/us/our) to the client (you/Client). By signing a proposal/scope of work or starting a subscription (including providing payment details), you accept this Agreement.
Built to be simple, fair, and clear.
Terms and conditions aren’t thrilling, but they keep everything clear. Here’s how we work, what’s included, how payments run, and what happens if you pause or cancel.
1. Engagement, Scope & Order of Precedence
1.1 Engagement models.
(a) Subscriptions (month-to-month). The Services are limited to the inclusions of your selected plan (the Plan). Any work outside the Plan requires a written change order.
(b) Fixed-price projects. We deliver one-off work in accordance with an accepted SOW. Ongoing maintenance or support is excluded unless the SOW expressly states otherwise.
(c) Multi-location rollouts. The first location is a full setup. Additional locations that reuse the approved design system are billed on a “clone and localise” basis. Each location maintains its own hosting, SEO and advertising arrangements.
1.2 Contract formation & precedence.
This Agreement and any accepted SOW together constitute the entire contract. If a conflict arises, the SOW prevails for that project. A subscription forms when you accept these Terms (including by email, Stripe, the Marketing Dashboard or an equivalent process) and provide valid payment details.
1.3 Phased commencement for Local SEO and Paid Ads.
The Onboarding Phase begins on acceptance and includes strategy, access requests, tracking implementation, creative development, Google Business Profile (GBP) clean-up, and account or landing page setup. The Management Phase begins on the earlier of: (i) your web assets being reasonably ready for use; or (ii) 30 calendar days after subscription acceptance.
2. Deliverables, Feedback & Timelines
2.1 Milestones and drafts.
We may provide wireframes, mock-ups or staged previews as part of our process.
2.2 Revisions.
Unless your SOW states otherwise, each deliverable includes up to two revision rounds within the applicable feedback window. Any additional revision rounds or scope changes are chargeable.
2.3 Feedback windows and deemed approval.
If you do not respond within seven calendar days, we may proceed on our written recommendation to avoid delay or pause the project. Where a site is launched for testing or you otherwise use a deliverable in production and you do not raise written issues within five business days, the deliverable is deemed accepted. This clause does not limit your rights under the Australian Consumer Law (ACL).
2.4 Client delays.
Delays caused by late content, late access, late approvals or rescheduling extend timelines on a day-for-day basis. A Client-caused delay does not pause subscription billing and does not constitute grounds for a refund or chargeback.
2.5 Reactivation and scheduling.
If a project remains idle for more than ten business days, you may forfeit the production slot. Rebooking is subject to the next available window and a reasonable reactivation fee to restore environments and context.
3. Client Responsibilities
3.1 Content and access.
You must provide accurate business information and brand assets and grant all required access (including GA4, GBP, advertising platforms and CMS).
3.2 Approvals.
You must review and approve materials prior to publishing.
3.3 Claims and compliance.
You warrant that your content, claims (including pricing and statements such as “sanitised every wash”) and offers are lawful and substantiated.
4. Fees, Billing & Payments
4.1 Subscriptions.
We bill subscriptions monthly in advance via Stripe unless agreed otherwise in writing.
4.2 Fixed-price projects.
Unless agreed otherwise in writing, fixed-price fees are due in full prior to commencement.
4.3 Payment terms.
Invoices are payable within 14 days. Payments are non-refundable once charged, except as required by law. At our discretion, we may apply a credit to a future live month.
4.4 Plan changes.
Upgrades and downgrades are pro-rated for the current billing cycle.
4.5 Hosting and maintenance.
Hosting and maintenance are included only with an active subscription Plan. For fixed-price builds, hosting and maintenance are excluded and are available at AUD 30 per month.
4.6 Transfer fee for websites.
For lifetime-update or custom subscriptions, transferring your website to your own platform at the end of your term may incur a one-off transfer fee capped at AUD 600 or the value of your remaining subscription, whichever is lower.
4.7 Advertising spend.
You fund media spend directly. We do not advance or float advertising spend.
4.8 Taxes.
All fees exclude applicable taxes (including GST and, where relevant, VAT), which are calculated at checkout.
4.9 Onboarding.
The first subscription cycle includes non-refundable onboarding work. If you cancel during Onboarding or before go-live, you are not entitled to a refund of onboarding charges.
5. Fair-Use Updates (Active Website Subscriptions)
5.1 Included updates.
We consider “reasonable updates” to be small edits that we can usually complete within approximately 60 minutes in total per month, such as updates to copy, images, trading hours or pricing. Unused time does not roll over.
5.2 Excluded work.
New pages, major layout overhauls, new features or rebrands are out of scope and require a change order.
5.3 One-time projects.
One-time projects end upon delivery and acceptance. Ongoing updates are not included unless a subscription is active.
6. Intellectual Property & License
6.1 Your IP.
Your logos, text, photographs and data remain your property.
6.2 Our IP.
Our designs, templates, layouts, systems and custom assets remain our property.
6.3 Licence during term.
While all fees are paid and current, we grant you a limited, non-exclusive and non-transferable licence to use the deliverables for your business.
6.4 Post-transfer licence.
After full payment and transfer (if applicable), we grant you a non-exclusive and non-transferable licence to use the website for your business.
6.5 Third-party and open-source components.
Third-party components (including code and fonts) remain subject to their original licences and may be used only as integrated into your deliverables.
6.6 No resale.
You must not resell or redistribute our design system without our prior written consent.
6.7 Credit.
We may request that you remove the “Site by Studio Ecks” credit if later edits materially degrade the website’s quality.
7. Websites, Hosting & Interim Assets
7.1 Build and performance.
We deliver modern, mobile-first, conversion-minded websites tailored to laundromats and similar local services.
7.2 Maintenance.
With an active hosting and update subscription, we perform routine updates and security and performance optimisations. These obligations may cease upon cancellation.
7.3 Uptime and externalities.
We are not liable for outages caused by hosting providers, ISPs, platform providers or force majeure events.
7.4 Go-live.
Written approval (or deemed acceptance) authorises launch. We may deploy to a testing environment before approval.
7.5 Interim assets.
During subscribed marketing, we may publish temporary landing pages, tracking or holding pages to capture demand before launch. These activities count towards your Plan or SOW.
8. Local SEO
8.1 Inclusions.
Subject to your Plan, Local SEO may include GBP optimisation, directory consistency, keyword research and reporting.
8.2 No guarantees.
Search rankings and outcomes vary by market and are not guaranteed.
8.3 Locations.
Each store requires its own GBP and NAP consistency. We mitigate cannibalisation with differentiated content.
8.4 Pre-launch work.
If the website is not live, we may progress GBP, directory and content work and publish interim assets. These activities are billable under your subscription.
9. Paid Ads
9.1 Inclusions.
Subject to your Plan, Paid Ads may include strategy, setup, creative, tracking and ongoing optimisation.
9.2 Spend.
You fund advertising accounts directly. We do not advance, guarantee or reimburse media spend.
9.3 Attribution.
We implement platform-tracked conversions where feasible. Offline or walk-in attribution requires your POS or operational data.
9.4 Policy changes.
We are not liable for disapprovals, suspensions or policy changes by advertising platforms. Our obligation is to undertake reasonable remediation within the scope of your Plan.
9.5 Staging.
If go-live is blocked by your assets or approvals, we may prepare and hold campaigns, creatives and tracking in draft for up to 60 days. Our time is billable and non-refundable.
10. Branding Services
10.1 Inclusions.
Logos, colour/typography systems, messaging, and print/digital assets delivered in line with your selected plan.
10.2 Usage.
Licensed for your business only; no resale or transfer without written consent.
11. Data, Access & Privacy
11.1 Account ownership.
Where practicable, you will own marketing accounts and appoint us as manager. If we create accounts, we will transfer administrative access to you upon request after full payment (and any applicable transfer fee).
11.2 Tracking.
You consent to implementation of reasonable analytics and tracking (e.g., GA4 events, call tracking) to measure performance.
11.3 Privacy.
We process Client data in accordance with platform policies and applicable law. We do not sell your data to third parties.
11.4 Tag removal.
Blocking/removing our tags/pixels may impair reporting; we are not liable for resulting data loss.
11.5 Access delays.
Delays in granting access can limit the work completed in a billing cycle and do not entitle you to a refund.
12. Reporting, KPIs & Shared Responsibility
12.1 Baselines.
We establish initial baselines (including GBP impressions and calls, traffic and tracked conversions) within two to four weeks after launch.
12.2 Metrics.
We report leading indicators (such as visibility, CTR and CPC/CPA) and lagging indicators (such as bookings or revenue proxies). Low-volume markets may require longer windows or higher budgets to achieve statistical significance.
12.3 Attribution limits.
Reports rely on platform-tracked data, and systems may differ.
12.4 Shared responsibility.
We deliver qualified traffic and measurable conversions. Final business outcomes depend on your pricing, staffing, turnaround times and customer service.
12.5 KPI windows
Key performance indicators commence at the start of the Management Phase and reset after any pause and reactivation.
13. Support
13.1 Hours.
Our support hours are Monday to Friday, 9:00 am to 5:00 pm AEST. We aim to respond within one to two business days.13.2
13.2 Async-first.
We prioritise asynchronous communication via the Marketing Dashboard for approvals, asset delivery and progress updates.
13.3 After-hours.
Emergency or after-hours support (AEST) is excluded unless we agree otherwise in writing.
13.3 Emergencies.
Emergency/after-hours support is not included unless expressly agreed.
14. Confidentiality
Each party must keep the other party’s non-public information confidential, use at least reasonable care and use such information only to perform under this Agreement. Confidentiality does not apply to information that is public, independently developed or rightfully obtained without a duty of confidence.
15. Portfolio & Publicity
You grant us a non-exclusive, royalty-free licence to display your website, branding, content and results in our portfolio, website, social media, case studies and proposals, including the right to showcase the original design if later edits materially change its intent. You may opt out for confidentiality reasons by written notice on reasonable grounds.
16. Warranties & ACL
16.1 Mutual authority.
Each party warrants that it has authority to enter into this Agreement.
16.2 Client warranties.
You warrant that your materials and instructions are accurate, lawful and non-infringing and that you hold all necessary rights and permissions.
16.3 Our warranty.
We warrant that we will perform the Services in a professional and workmanlike manner consistent with industry standards.
16.4 Disclaimer.
Except as expressly stated in this Agreement, and to the extent permitted by law, we disclaim all other warranties. We do not guarantee specific outcomes, including traffic, rankings, conversions or revenue.
16.5 Australian Consumer Law.
Nothing in this Agreement excludes your non-excludable rights under the ACL. Where the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the Services or paying the cost of their resupply.
17. Indemnities (Fair & Limited)
17.1 Client indemnity.
You indemnify us from third-party claims and losses to the extent arising from your unlawful content, promotions or instructions and to the extent caused by you.
17.2 Our IP indemnity.
We indemnify you against third-party claims that our original deliverables, as supplied by us, infringe Australian intellectual property rights. This indemnity excludes claims arising from your materials, your changes, your misuse or third-party components.
17.3 Claims procedure.
The indemnified party must promptly notify the other party of the claim, allow the indemnifying party to control the defence and cooperate as reasonably requested.
18. Limitation of Liability
18.1 No indirect loss.
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, including loss of profits, revenue, goodwill or data.
18.2 Liability cap.
Our aggregate liability in any 12-month period is capped at the fees you paid to us in the three months immediately prior to the event giving rise to the liability. This cap does not apply to your payment obligations, our IP indemnity, breaches of confidentiality, fraud or wilful misconduct, or your non-excludable ACL rights.
18.3 Force majeure and third parties.
We are not liable for delays or failures caused by events beyond our reasonable control or by third-party platforms, hosts or ISPs.
18.4 Essential basis.
You acknowledge that these limitations are fundamental to the parties’ bargain.
19. Term, Cancellation & Termination
19.1 Term.
This Agreement continues while Services are active.
19.2 Subscriptions
You may cancel a subscription at any time by giving at least five business days’ notice before the next billing cycle. Services continue until the end of the paid period.
19.3 Fixed-price projects.
Once commenced, fixed-price projects are non-cancellable. Amounts paid are non-refundable, subject to applicable law
19.4 Termination for cause.
Either party may terminate for a material breach not cured within ten business days of written notice. We may suspend or terminate for non-payment.
19.5 Post-cancellation.
Hosting and maintenance cease on cancellation. Transfer is available in accordance with clause 4.6.
19.6 Early cancellation for marketing subscriptions.
If you cancel during the Onboarding Phase, you forfeit the onboarding work. If you cancel during the Management Phase, Services cease at the end of the paid period.
19.7 Survival
Clauses 6, 10–11, 13–18 and 20–23 survive termination.
20. Relationship
The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture or agency. Neither party may assign this Agreement without the other party’s prior written consent, which must not be unreasonably withheld. We may assign this Agreement without consent in connection with a merger, sale or reorganisation.
21. Governing Law
This Agreement is governed by the laws of Victoria, Australia. The parties will attempt in good faith to resolve disputes. If a dispute remains unresolved, either party may refer the matter to mediation in Melbourne, including through the Victorian Small Business Commission, before commencing court proceedings, except where urgent injunctive or declaratory relief is sought.
22. Amendments & Notices
22.1 Updates.
We may update these Terms from time to time. For material changes, we will give at least 14 days’ notice. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
22.2 Notices.
Email is sufficient for notices. Our notice address is xavier@studioecks.com. Your notice address is the email you nominate..
You are required to confirm your acceptance of this Agreement when engaging our services, accessing your account, or using related tools. Each confirmation constitutes a legally binding acceptance of the then-current terms, and your continued use of the services reaffirms your ongoing agreement.
23. Miscellaneous
This Agreement constitutes the entire agreement and supersedes all prior discussions and understandings relating to its subject matter. No waiver is effective unless in writing, and a failure to exercise a right is not a waiver of that right. If any provision is invalid or unenforceable, the remaining provisions remain in full force. Electronic acceptance and counterparts are valid. In this Agreement, business days means Monday to Friday in Victoria, excluding public holidays; headings are for convenience only; and including means “including without limitation”.
Questions?
Email xavier@studioecks.com and we’ll get right back to you.