Terms & Conditions
These Terms & Conditions (“Agreement”) govern your use of the website design services provided by Studio Ecks (“we”, “us”, “our”). By engaging our services, you (“Client”, “you”) agree to the following terms:
Built to Be Simple, Fair, and Clear
We know terms and conditions aren’t the most exciting part of launching your new website. But they matter. This page lays out exactly how our subscription works—what’s included, how payments are handled, and what happens if you pause or cancel.
1. Commencement & Scope of Work
1.1. Work will commence upon receipt of the initial payment, which confirms your place in the project queue.
1.2. You will receive a first draft of your website within 5–7 business days, provided all necessary content and materials have been supplied.
1.3. The scope of work is limited to the inclusions outlined in your selected subscription plan. Any work beyond this scope may be quoted and billed separately.
2. Fees, Billing & Payment Terms
2.1. All services are provided on a monthly subscription basis. Fees are charged automatically via Stripe unless otherwise agreed in writing.
2.2. Payment is due within fourteen (14) days of the invoice date. Failure to make payment may result in suspension of service and website access.
2.3. Prices are subject to change with thirty (30) days’ written notice.
2.4. All payments are non-refundable, including partial months or unused services upon cancellation.
3. Revisions & Client Input
3.1. Each website build includes up to two (2) rounds of revisions on the initial draft. Additional revisions will incur a separate fee.
3.2. You may provide content, inspiration, or feedback at your discretion. Delays in content delivery may affect project timelines.
3.3. Studio Ecks is not responsible for delays resulting from lack of client input.
4. Cancellations & Termination
4.1. You may cancel your subscription at any time by providing notice at least five (5) business days before your next billing cycle.
4.2. Upon cancellation, your website will be taken offline at the end of the billing period. Files may be retained for up to 30 days, after which they may be deleted.
4.3. Studio Ecks reserves the right to suspend or terminate services for non-payment or breach of terms.
5. Pausing Services
5.1. You may request a temporary pause to your subscription. During this period, your website will go offline, though your files will be retained for up to three (3) months.
5.2. After three months of inactivity, we reserve the right to archive or delete the site data unless otherwise agreed.
6. Ownership & Intellectual Property
6.1. All content provided by you (logos, text, photos, etc.) remains your property.
6.2. The website design, structure, code, and proprietary systems developed by Studio Ecks remain the intellectual property of Studio Ecks.
6.3. Your subscription grants you a non-transferable, non-exclusive license to use the site while your subscription is active.
6.4. Upon cancellation, we will assist in transferring your own content (excluding proprietary design or code) upon request.
7. Third-Party Services
7.1. Studio Ecks may integrate or use third-party services (e.g. Stripe, Framer, domain hosts). We are not responsible for outages, delays, or losses caused by these providers.
7.2. Any third-party subscription or licensing costs (e.g. domain names, POS software) are your responsibility unless explicitly included in the plan.
8. Portfolio & Marketing Use
8.1. We may showcase your completed site and project details in our portfolio or promotional materials, unless you request otherwise in writing.
9. Service Limitations
9.1. We do not offer legal, tax, or financial advice.
9.2. Results from SEO, marketing, and design efforts can vary depending on factors like your industry, location, competition, and how consistently you promote your business. We always apply best practices, but outcomes may differ between clients.
10. Client Responsibilities
10.1. You agree to provide all necessary content, access, and approvals in a timely manner.
10.2. Delays in providing required materials or feedback may affect delivery timelines.
10.3. You are responsible for reviewing and approving all final content before publishing.
11. Ongoing Support
11.1. Support is available Monday through Friday, 9am–5pm AEST. We aim to respond within 1–2 business days.
11.2. Support includes content updates, minor tweaks, and reasonable maintenance. Major changes, redesigns, or feature requests will be quoted separately.
11.3. Emergency support or custom development is not included unless otherwise agreed in writing.
12. Amendments to Terms
12.1. We may update these Terms & Conditions from time to time. Material changes will be communicated to you with at least seven (7) days’ notice.
12.2. Continued use of our services constitutes acceptance of the updated terms.
13. Limitation of Liability
13.1. Studio Ecks shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or services.
13.2. Total liability under this Agreement shall not exceed the total amount paid by the Client in the three (3) months preceding the claim.
14. Governing Law
14.1. This Agreement shall be governed by and construed in accordance with the laws of Victoria, Australia.
Questions?
If you have any questions about these terms, please contact us at xavier@studioecks.com.