Terms & Conditions
These Terms & Conditions (“Agreement”) govern your use of the website design services provided by Studio Ecks (“we”, “us”, “our”). By engaging our services, you (“Client”, “you”) agree to the following terms:
Built to Be Simple, Fair, and Clear
We know terms and conditions aren’t the most thrilling part of growing your business—but they’re important. This page clearly explains how our subscription works, what’s included, how payments are managed, and what to expect if you choose to pause or cancel your plan.
1. Commencement & Scope of Work
1.1. Work begins upon receipt of initial payment, which confirms your place in the project queue.
1.2. Delivery timelines depend on your selected services and your timely provision of content or approvals.
1.3. Scope of work is limited to the inclusions of your chosen subscription plan or agreed-upon custom project. Work outside this scope will be quoted separately.
1.4. Timelines may shift based on your timely provision of content, approvals, or requested revisions.
2. Fees, Billing & Payment Terms
2.1. Services are provided on a monthly subscription basis, billed automatically via Stripe unless otherwise agreed.
2.2. Payment is due within fourteen (14) days of invoice.
2.3. All payments are non-refundable, including partial months or unused services upon cancellation.
2.4. Subscription fees may be adjusted in response to increased costs from third-party providers or platform fees. Notice of changes will be given at least thirty (30) days in advance.
2.5. If you switch to a cheaper subscription plan or to a shorter billing interval (e.g., from annual to monthly), Stripe’s automatic prorating will calculate a credit for unused time on your existing plan. This credit will apply to your next invoice or immediately reduce the cost of your new plan.
2.6. If you switch to a more expensive plan or longer billing interval (e.g., from monthly to annual), Stripe’s automatic prorating will calculate and bill the difference so you can access new features or services without waiting until your next billing cycle.
2.7. Cancelling your subscription does not entitle you to a refund. If you wish to keep your live website, a one-time transfer fee (capped at $600 USD or the value of your remaining months in the first year, whichever is lower) will apply.
2.8. After transfer, your website is yours to manage and no longer includes support or updates under our subscription plans.
3. Revisions & Client Input
3.1. You may provide content, inspiration, or feedback at any time.
3.2. Delays in supplying required materials or feedback may affect timelines. Studio Ecks is not responsible for such delays.
4. Cancellations, Pauses & Termination
4.1. You may cancel your subscription anytime by giving at least five (5) business days’ notice before your next billing cycle.
4.2. Upon cancellation, your website and services will deactivate at the end of your billing period. Files may be retained for up to twelve (12) months, after which they may be deleted.
4.3. You may request a temporary pause to your subscription. During a pause, services are suspended but your files are retained for up to twelve (12) months.
4.4. Studio Ecks reserves the right to suspend or terminate services for non-payment or breach of these terms.
5. Ownership & Intellectual Property
5.1. Content you provide (e.g. logos, text, photos) remains your property.
5.2. Website design, layouts, and custom assets produced by Studio Ecks are licensed for single-use, tied to your business during your subscription.
5.3. Upon cancellation and payment of any transfer fee, we will transfer your website to your own Framer account or other agreed platform.
5.4. You may not replicate, resell, or distribute the website design or assets for use outside your own business.
5.5. Studio Ecks retains full intellectual property rights to original designs, templates, layouts, and custom assets. After transfer, you receive a non-exclusive, non-transferable license to use your website solely for your business.
5.6. You may modify your website after transfer. Studio Ecks is not responsible for post-transfer modifications and may request removal of our credit if the design no longer reflects our standards.
6. Websites
6.1. We design and build websites using modern, mobile-optimised templates tailored to laundromats, based on your selected subscription plan.
6.2. Monthly maintenance, security updates, and performance optimisations are included while your subscription is active. These services cease if your subscription is paused or cancelled.
6.3. You are responsible for providing accurate business information, service details, and media (e.g., photos, logos). Studio Ecks is not liable for issues arising from inaccurate or outdated content supplied by you.
6.4. We aim to deliver fast, functional, and conversion-focused websites; however, Studio Ecks cannot guarantee specific business results, website uptime beyond our control, or performance unaffected by external factors (e.g., internet outages, third-party service disruptions).
7. Local SEO & Listings
7.1. We optimise your Google Business Profile, manage local listings, and perform keyword research based on your subscription plan.
7.2. We are not responsible for negative impacts resulting from inaccurate or incomplete information you provide.
7.3. SEO is inherently variable; while we apply best practices, we cannot guarantee specific rankings or timelines.
8. Paid Ads
8.1. We create ad strategies, ad creative, and ongoing campaign optimisation tailored to your goals.
8.2. Paid media budgets are separate from subscription fees unless explicitly included. You are responsible for funding your ad spend directly to platforms like Google or Facebook.
8.3. Studio Ecks provides regular performance reports. Results can vary depending on market conditions and factors outside our control.
9. Branding Services
9.1. We develop logos, color palettes, typography, messaging, and assets (print or digital) under your branding plan.
9.2. Branding assets are licensed for your business use only; resale or transfer to third parties is prohibited without our written consent.
10. Dashboard & Account Management
10.1. Every website includes access to your personal dashboard, allowing you to manage updates, request support, view analytics, and adjust account details.
10.2. The dashboard and included features are part of your subscription. Loss of access occurs upon cancellation or non-payment.
10.3. You are responsible for maintaining accurate contact and business details in your account.
11. Ongoing Support
11.1. Standard support is available Monday–Friday, 9am–5pm AEST. We aim to respond within 1–2 business days.
11.2. Support includes content updates, maintenance, and reasonable assistance. Major updates, redesigns, or feature additions will be quoted separately.
11.3. Emergency support is not included unless agreed in writing.
11. Ongoing Support
11.1. Standard support is available Monday–Friday, 9am–5pm AEST. We aim to respond within 1–2 business days.
11.2. Support includes content updates, maintenance, and reasonable assistance. Major updates, redesigns, or feature additions will be quoted separately.
11.3. Emergency support is not included unless agreed in writing.
12. Portfolio & Marketing Use
12.1 By providing logos, photos, or other media, you grant Studio Ecks a non-exclusive, royalty-free license to display your completed site, branding, or campaign results—including these materials—in our portfolio, website, social media, case studies, or other promotional materials. You may revoke this permission at any time by providing written notice.
13. Results Disclaimer
13.1. We apply industry best practices across websites, SEO, paid ads, and branding, but results can vary depending on your market, competition, and other external factors. We do not guarantee specific traffic, sales, or ranking outcomes.
14. Limitation of Liability
14.1. Studio Ecks shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use services.
14.2. Total liability under this Agreement shall not exceed the amount you paid to Studio Ecks in the three (3) months preceding a claim.
15. Governing Law
15.1. This Agreement is governed by and construed in accordance with the laws of Victoria, Australia.
16. Amendments
16.1. We may update these Terms & Conditions from time to time. Material changes will be communicated with at least seven (7) days’ notice.
16.2. Continued use of our services constitutes acceptance of updated terms.
17. Client Responsibilities
17.1. You agree to provide timely content, access, and approvals as needed.
17.2. You are responsible for reviewing and approving final work before publishing.
Questions?
If you have any questions about these terms, please contact us at xavier@studioecks.com.