Jul 7, 2025
Boost Your Laundromat Operations
Running a profitable laundromat depends on more than just functioning washers and dryers; it demands a relentless focus on operational excellence. By standardizing processes, training employees, implementing modern management tools, and leveraging data, you’ll transform your laundromat into an efficient, customer-centric business that outshines competitors. Here’s your definitive guide to elevating every part of your laundromat’s operations.
Standardize Core Processes
Establish clear procedures for every operational stage—sorting, washing, drying, folding, packaging. Document these steps into Standard Operating Procedures (SOPs):
Write concise instructions for each task.
Include equipment settings, detergents, cycle times, and handling rules.
Train employees to follow these SOPs exactly for consistent quality.
Standardization reduces errors, speeds up onboarding, and ensures each load meets the same high standard.
Employee Training
Train staff on both manual skills (e.g., stain removal techniques, folding standards) and technology tools (POS systems, management software). Focus training on:
Sorting fabrics accurately to prevent damage or color bleeding.
Following machine instructions for delicate and specialty items.
Using software systems for order tracking, payment processing, and reporting.
Schedule regular refreshers and new hire training to maintain high standards.
Track Key Metrics
Monitor performance with precise, actionable metrics:
Turnaround Time: Calculate average processing time from drop-off to pick-up; aim to reduce delays.
Equipment Utilization: Measure machine idle time vs. active time to improve scheduling and investment planning.
Customer Reorder Rate: Track repeat visits as a measure of satisfaction and loyalty.
Water and Energy Consumption: Analyze per-load costs to identify opportunities for efficiency.
Use these metrics to set goals and adjust staffing, pricing, or scheduling as needed.
Optimize for Workflow Efficiency
Redesign your laundromat floor plan to streamline movement between stations:
Place washers near sorting areas to minimize walking distance.
Install folding tables adjacent to dryers for immediate processing.
Create clear paths to avoid bottlenecks during busy hours.
Evaluate the flow during peak times and adjust placement of carts, hampers, or workstations for maximum efficiency.
Automate Tasks
Adopt a laundry management system (LMS) such as Cents or Turns to automate:
Order tracking from intake to delivery.
Employee scheduling and task assignments.
Inventory tracking of detergents and supplies.
Reporting on performance metrics.
Automation reduces human error, saves time, and provides a centralized platform for managing daily operations.
Introduce RFID
Deploy RFID or barcode systems to track items through your facility:
Tag each item upon drop-off with a unique identifier.
Scan tags at each processing stage for real-time tracking.
Alert staff to misplaced or delayed items.
This reduces lost orders, improves accuracy, and keeps customers informed about their order status.
Remote Monitoring
Invest in commercial washers and dryers with smart features:
Set and save custom cycles for different fabric types.
Monitor machine performance and usage remotely.
Receive alerts on errors or maintenance needs via app or dashboard.
Smart equipment enhances consistency, reduces manual input, and improves energy efficiency.
Foster Improvement
Cultivate a workplace mindset that prioritizes ongoing improvement:
Hold monthly team meetings to discuss process challenges and successes.
Invite staff to propose ideas for improving speed, safety, or customer experience.
Regularly review SOPs and update them as new best practices emerge.
A proactive culture ensures your operations evolve with customer expectations and market demands.
